Last Updated: [08/04/25]

This Privacy Policy

This Privacy Policy describes how COLLABO (hereinafter referred to as "we", "our", "us") collects, uses, and discloses your personal information when you use our virtual telephony service (hereinafter referred to as the "Service") through our website collabo.az, our subdomains, and other sites specified in your contract with us (hereinafter referred to as the "Site").

We strive to protect your privacy and ensure the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will handle it.

What Information We Collect

We may collect the following types of information:

• Information you provide to us directly:
  • Contact information: your name, email address, phone number, and other contact details that you provide when registering or using the Service.
  • Account information: username, password, and other data for accessing your account.
  • Payment information: credit card data or other payment details necessary to pay for the Service (processed by our payment partners in accordance with their privacy policies).
  • Communication content: recordings of phone conversations, call history, SMS messages, and other communications made through the Service.
  • Other information: any other information you voluntarily provide to us.
• Information we collect automatically:
  • Technical information: your IP address, browser type, operating system, device data, cookies, and other tracking technologies.
  • Service usage information: data about your use of the Service, such as time and duration of calls, phone numbers, call metadata.
  • Analytical data: information about how you interact with our Site and Service.

How We Use Your Information

We may use your personal information for the following purposes:

• Providing and supporting the Service: ensuring the operation of the Service, processing calls and messages, managing your account, and providing technical support.
• Improving the Service: analyzing the use of the Service to improve its functionality, usability, and development of new features.
• Communicating with you: sending you notifications, informational messages, Service updates, and responses to your requests.
• Security and fraud prevention: ensuring the security of the Service, detecting and preventing fraudulent actions and abuse.
• Marketing and advertising: sending you promotional and marketing materials about our services (only with your consent, where required by law).
• Legal obligations: compliance with applicable laws, regulations, and judicial processes.

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service providers: third-party companies and individuals who provide us with services such as payment processing, hosting, analytics, technical support, and marketing. These providers have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain confidentiality.
• Affiliates: our subsidiaries and affiliated companies.
• Legal authorities: law enforcement agencies, government institutions, or other third parties if required by law or in response to a legal request (e.g., court order).
• Business transactions: in the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred to the relevant third party. We will notify you of any such transfer and of any changes to this Privacy Policy.
• With your consent: we may disclose your information to third parties with your express consent.

Storage of Your Information

We will retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy, or longer if required or permitted by law. The retention period may depend on the type of information, the purposes of processing, and applicable legal requirements.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing, object to processing, and data portability. To exercise these rights, please contact us using the contact information provided below. We will review your request in accordance with applicable data protection laws.

Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of data transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Links to Other Websites

Our Site may contain links to other websites that are not controlled by us. This Privacy Policy applies only to our Service and Site. We are not responsible for the privacy policies and practices of other websites, and we recommend that you review their privacy policies before providing them with any personal information.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Information about updates to the Privacy Policy will always be available on this page at collabo.az, our subdomains, and other sites specified in your contract with us. Your continued use of the Service after any changes indicates your agreement with the updated Privacy Policy. We recommend that you regularly check this page to review the latest version of the Privacy Policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or the processing of your personal information, please contact us at:
[email protected]
012 599 13 33